vitaraReturns & withdrawal
You have 14 days from delivery to tell us that you want to return your order. No reason is needed. After notifying us, you have a further 14 days to return the goods.
VITARA covers the return costs. The customer brings the appliance to our UK returns point. Contact us with your order reference before travelling to agree the handover and how the return costs will be covered. You can notify us of cancellation by email or the form below; prior approval is not required.
For a valid cancellation, we refund the purchase and standard outbound delivery within 14 days of receiving the returned goods or evidence of return. Return costs are paid by VITARA. A deduction may apply for handling beyond what is needed to inspect the goods. Your statutory rights are unaffected.
UK returns address
65 Churchill Road, Richmond upon Thames, England, TW11 0EE, United KingdomBring the appliance to this returns point and include your order reference. Contact us before travelling to agree the handover. VITARA pays the return costs. Sending a cancellation notice does not require prior approval.
Your consumer rights · GOV.UK ↗